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Empathy Interviews: An Opportunity to Build Inclusion, Access, and Belonging

Session 3
Lauren Overton — Lauren Overton - PAS, 228Accelerator

In this session, we will be using the EquityxDesign framework to focus on empathy interviews and how they can transform communities and practices. The art of empathy interviews is a profound tool for gathering insights that go beyond surface-level observations and push practitioners to design their practice at the margins.

Participants in this workshop will embark on a journey to improve their listening skills, unlocking the ability to truly understand the needs, desires, and challenges of community members. We will explore how empathy interviews can guide the development of community initiatives and refine professional practices.

Through interactive exercises and real-world scenarios, you will learn how to ask the right questions, navigate sensitive topics, and uncover the emotions that underlie personal experiences. This workshop is not just about collecting data – it’s about fostering genuine connections and building bridges of understanding within and beyond your community.

Join us as we explore the transformative potential of empathy interviews, arming you with the tools to create positive change and make a lasting impact on both community dynamics and professional landscapes. Get ready to listen, learn, and lead with empathy.

Conversational Practice

Through interactive exercises and real-world scenarios, you'll have multiple opportunities to ask questions, navigate sensitive topics, and uncover the emotions that underlie personal experiences. This session goes beyond collecting street data through empathy interviews—it's about listening, fostering genuine connections, and building bridges of understanding within and beyond your community.

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